Zoho Creator: Customer Feedback & Ticketing System

Capture Feedback and Resolve Issues with a Structured Ticketing System

This solution provides a system to capture customer feedback, manage complaints, and track issue resolution. It includes dashboards, reports, and escalation workflows to ensure efficient handling of customer concerns.

What’s Included
• Feedback & Ticket Forms
• Ticket Tracking Dashboard
• Auto Assignment & Escalation
• Reports & Analytics
• Notification Workflows
• Approval Flow for Ticket Closure

Optional Add-Ons (Not Included by Default)
None specified

Prerequisites
None specified

How It Works
A Zoho Creator application is configured to capture feedback and generate tickets. Tickets are tracked through a dashboard, while workflows automate assignment, notifications, and escalation. Approval flows ensure proper ticket closure.

Best For
• Teams managing customer feedback and support requests
• Businesses handling complaints and issue resolution
• Organizations needing structured ticket tracking and escalation workflows

This solution is built using Zoho Creator and designed to support structured Creator-driven operations.

Note: The visuals depicted above are for illustrative purposes only and do not guarantee exact results or interface design.